Frequently Asked Questions
If you have read through the instructions and are still having trouble inserting the images refer to the video tutorial HERE.
PLEASE NOTE: If you are using CS4 and can only view one image on your screen at a time, you'll need to adjust the "Arrange Documents" function. The "Arrange Documents" function is located directly below the "Layer" button at the top of the screen. You'll need to select a screen that shows the number of images you wish to view on your screen at one time.
To view a video tutorial on how to use the templates with Photoshop Elements click HERE.
All labs have different sizing guides for different items. Although we do our best to accommodate most labs, in order to get the best results it is best for you to drag and drop your final template onto your specific labs sizing guide files before printing.
If you are using a coupon code, be sure to click on the "CLICK TO APPLY" button to activate the code. If you have clicked on the "click to apply" button and the code still isn't working please let us know! The coupon code is case sensitive and only one coupon code may be applied per order. Coupon codes cannot be combined.
The files have been zipped due to file size. Save the file to your desktop and use an unzip program such as WinZip to unzip the folder to the location of your choice.
No fonts will be included with any designs purchased from Jamie Schultz Designs. A list of fonts with links to where you can find the fonts used is provided in the file. To download the fonts, click on the link provided and save to a folder on your desktop. Drag and drop the downloaded font into your fonts folder. (If you are using a PC, left click on the start button and browse to your control panel, then to the fonts folder.) Jamie does her best to use fonts that are free or standard at the point of creating the templates, however some fonts are often licensed once they reach a certain number of downloads. Jamie does not guarantee the fonts will always be free.
Once you have placed your order downloadable links are available in your account. To retrieve the links login to your account and view your order history. If the links are not available in your account you may have paid via e-check through PayPal. E-checks can take 3-5 business days to clear. Once the payment clears the links will show up in your account.
The templates are created as .psd files so you will need Adobe Photoshop or Photoshop Elements to use the templates.
No, Jamie Schultz Designs only sells digital templates designed for use by professional photographers. Physical product(s) will not be printed or mailed to you.
Jamie does her best to check for typos and grammatical errors, but it is your responsibility to proof the final product before printing.
Sample packs that are available for LIMITED COLLECTIONS. Each sample pack includes one printed card from each set and are printed on a variety of cardstock AND TYPICALLY INCLUDE AT LEAST ONE FOLDED CARD OPTION WHEN APPLICABLE. (DIE CUT CARDS ARE NOT AVAILABLE WITH A FOLDED CARD OPTION.) Please E-MAIL US TO ENSURE WE HAVE SAMPLE PACKS AVAILABLE BEFORE PLACING YOUR ORDER. WHEN PLACING YOUR ORDER PLEASE BE SURE to indicate which set(s) you wish to purchase in the memo with your payment (i.e. 2010 Holiday Die Cut Cards: Set 1, Deck the Halls Die Cut Cards, 2010 Holiday Cards Set 3, etc...) SAMPLES ARE $20/SET AND CAN BE ORDERED BY SENDING PAYMENT TO SAMPLES@JAMIESCHULTZ.COM VIA PAYPAL.
NO! Templates sold by Jamie Schultz Designs are available to professional photographers who may re-sell the finished products to individual clients only. The templates may NOT be sold on any on-line card store under any circumstances (including, but not limited to Etsy, Ebay, or general on-line card stores).
Due to the digital nature of the templates no refunds will be allowed once the templates are downloaded.
You may use any elements as you wish so long as the final design is not offered for sale as a template or commercial product.
All copyright remains with Jamie Schultz Designs after the point of sale.
Bulk discounts do not apply during store wide sales. Please note that coupon codes cannot be combined.
Resources within your membership subscription period will never disappear, even if you choose not to renew your membership.
Member Access monthly subscriptions will automatically renew on the 1st day of each month. For example: subscriber begins a monthly subscription on the 25th of the month. Subscription will auto-renew on the 1st of the following month and not on the 25th. Members will have access to all products available for the month in which they started their membership. Your monthly membership can be cancelled at anytime through by logging into your Member Access Account and following the prompts.
Member Access for annual subscriptions will automatically renew on the 1st day of the month the following year in the month subscriber originally signed up. For example: subscriber begins an annual subscription on March 25th, 2014. Subscription will auto-renew on March 1st, 2015.
Member Access subscriber is not entitled to a refund of any kind unless subscriber paid for an annual membership with a one lump-sum payment and terminated this agreement, in which case the subscriber would be entitled to a pro-rated refund calculated at the monthly subscriber rate and not at the discounted annual rate.
You may not offer the templates for sale to the general public. via Etsy or any other third party site. In other words, you may not offer these templates as part of an online business where a client submits a photograph and you deliver a printed product.
The templates (or any of the digital elements within) MAY NOT be altered and you MAY NOT resell the files as your own designs.